01Overview
This Privacy Policy explains how Zumvu ("Zumvu", "we", "us" or "our") collects, uses, shares and protects personal information when you visit zumvu.chat, create an account, or use our website visitor conversion platform, including our AI chatbot, lead capture forms, exit-intent offers, announcement bars, sticky call-to-action buttons, live chat, appointment booking and CRM integrations (together, the "Services").
By using the Services you agree to the practices described here. If you do not agree, please do not use the Services.
02Information we collect
Information you give us
- Account details: name, work email address, password, company name and website address.
- Billing details: plan, billing contact and invoice history. Card details are handled by our payment processor and are not stored on our servers.
- Support and enquiries: messages, attachments and any information you include when you contact us.
- Configuration content: chat flows, messages, forms, offers, bars and integrations you create in the dashboard.
Information collected automatically
- Usage data: pages viewed, features used, clicks, referring URLs, and dates and times of access.
- Device data: IP address, browser type and version, operating system, language and approximate location derived from IP address.
- Cookies and similar technologies: see Cookies & tracking.
Information from website visitors of our customers
When a customer installs the Zumvu snippet, we process information about people who visit that customer's website and interact with the chatbot, forms and widgets. This can include chat messages, names, email addresses, phone numbers, answers to form questions, appointment details, pages viewed and behavioral signals such as exit intent. See Customers & website visitors.
Information from third parties
If you connect a third-party service such as a CRM, email or calendar tool, we receive the information needed to run that integration, as permitted by the permissions you grant.
03How we use information
- Provide, operate, maintain and secure the Services.
- Create and manage your account and process payments.
- Deliver chatbot replies, capture leads, send notifications and sync data to your chosen CRM or other integrations.
- Show analytics such as visitors, conversations, leads and conversion rate in your dashboard.
- Provide support, respond to requests and send service messages such as security alerts and policy updates.
- Improve and develop features, troubleshoot problems and measure performance.
- Send product news and marketing where permitted by law. You can opt out at any time.
- Detect, prevent and investigate fraud, abuse and security incidents, and comply with legal obligations.
Where required by law, we rely on these legal bases: performance of a contract, our legitimate interests, your consent, and compliance with legal obligations.
04Customers & website visitors
If you are a visitor who interacted with a chatbot, form or widget powered by Zumvu on someone else's website, that website owner is responsible for the information you submitted. Please read their privacy policy and contact them directly to access, correct or delete your information. We will help them respond to your request where we can.
Customers are responsible for providing any required notices to their visitors, obtaining any required consent (including for cookies and marketing), and making sure their use of the Services complies with applicable law.
07Data retention
We keep personal information for as long as your account is active or as needed to provide the Services. We may keep it longer where necessary to comply with legal obligations, resolve disputes, enforce agreements and maintain backups. Customers can delete leads and conversation records from their dashboard. When information is no longer needed, we delete or anonymize it.
08Security
We use reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your login details private.
09International transfers
We and our service providers may process information in countries other than where you live, including countries whose data protection laws differ from yours. Where required, we use appropriate safeguards, such as standard contractual clauses, for these transfers.
10Your rights & choices
Depending on where you live (for example under the GDPR, UK GDPR, CCPA/CPRA or India's Digital Personal Data Protection Act), you may have the right to:
- Access the personal information we hold about you and receive a copy.
- Correct inaccurate or incomplete information.
- Delete your personal information.
- Object to or restrict certain processing, and withdraw consent at any time.
- Request portability of your information.
- Opt out of marketing emails using the unsubscribe link in any message.
- Lodge a complaint with your local data protection authority.
To exercise these rights, email us at the address in Contact us. We may need to verify your identity first. If your request concerns information collected on a customer's website, we may direct you to that customer.
11Children's privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you by email or through the Services. Continued use after changes take effect means you accept the updated policy.
13Contact us
Questions about this policy or your information? Get in touch:
- Email: [email protected]
- Website: zumvu.chat